Terms of Service

1. Agreement

These Terms govern your use of terrabytepc.com and the services provided by Terrabyte LLC ("Terrabyte", "we", "us"). By using the site, requesting a quote, or handing us a device to service, you agree to them. If you do not agree, please do not use our services. A signed Managed IT or business services agreement, where one exists, takes precedence over these Terms wherever the two conflict.

2. What we do

We provide computer and laptop repair, virus and malware removal, data recovery, custom PC builds, and Managed IT and cybersecurity services for homes and businesses. Availability of any particular service is not guaranteed, and we may decline work that is unsafe, unlawful, or beyond what we can do well.

3. Diagnostics, quotes, and authorisation

We diagnose the fault before quoting. You will receive a quote, and we will not start billable repair work until you approve it. Our diagnostic fee is credited in full against any repair you approve.

If the fault turns out to be different or larger than first thought, we will come back to you with a revised quote rather than proceed. By giving us a device you confirm you own it or are authorized to have it serviced, and that it is not subject to a report of theft.

4. Back up your data

You are responsible for backing up your data before any service. This matters, so we would rather be plain about it than bury it.

Hardware brought to us for repair is often already failing, and repair work — including work that succeeds — can result in data loss. We take reasonable care and, where you have engaged us specifically for data recovery, we apply our best professional effort. But we cannot guarantee that data will survive a repair or be recoverable from failing media, and we are not liable for data that is lost, corrupted, or unrecoverable. Where you ask us to make a backup as part of the job, that service is quoted separately and is not implied by a repair.

5. Our warranty

We warrant our labor and the parts we supply for 30 days from the date you collect the device. If the same fault returns within that window, bring it back and we will put it right at no further charge for the covered work.

The warranty does not cover a new or unrelated fault, physical or liquid damage occurring after collection, software problems caused by changes made after the repair, malware reinfection, normal wear, or work performed on the device by anyone else in the meantime. Parts may carry a longer manufacturer warranty, which we will pass through to you where it applies.

6. Payment

Payment is due when the work is complete, unless we have agreed otherwise in writing. We accept payment in the shop, against an emailed invoice, and through checkout on this website. Card payments are processed by Stripe; we do not store your full card number. Prices exclude applicable Texas sales tax unless stated otherwise.

Quotes are valid for 30 days. Overdue invoices may be subject to a late fee to the extent Texas law permits.

7. Cancellations and refunds

Cancel before work begins and you owe nothing beyond any diagnostic fee already incurred. Once a repair is approved and under way, you are responsible for labor performed and parts ordered to that point.

If we cannot resolve the fault we quoted for, we will tell you and refund the amount charged for that unsuccessful work. Special-order parts, and custom PC builds already assembled to your specification, are non-refundable except where the part itself is faulty. If you think something has gone wrong, contact us first — we would rather fix it directly than have you raise a chargeback.

8. Collecting your equipment

Please collect your device promptly once we tell you it is ready. After 30 days we may charge reasonable storage. Equipment left uncollected for 90 days after we notify you, with fees unpaid and no contact from you, may be treated as abandoned and disposed of or recycled in accordance with Texas law. We will make reasonable attempts to reach you first using the contact details you gave us, so please keep them current.

9. Limitation of liability

To the fullest extent Texas law allows, our total liability arising out of any service is limited to the amount you paid us for that service. We are not liable for indirect or consequential losses, including lost profits, lost business, loss of use, or the cost of reconstructing lost data.

Nothing in these Terms excludes liability that cannot lawfully be excluded. Except as stated in section 5, services are provided without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

10. Website use

The content of this site is ours and is provided for information. Pricing shown is indicative and not a binding offer until we quote your specific job. Do not attempt to disrupt the site, access it by automated means at a rate that burdens it, or use it unlawfully.

11. Governing law and changes

These Terms are governed by the laws of the State of Texas, and the courts of Montgomery County, Texas have jurisdiction over any dispute.

We may update these Terms; the date at the top of this page reflects the current version, and the version in force when you approved a job governs that job. Questions go to info@terrabytepc.com or (346) 336-2877.