Customer Support

However you prefer to reach us — phone, email, or the booking form — here is how to get help with a repair, a quote, or an existing job.

How to reach us

Phone — fastest for urgent issues

(346) 336-2877
Monday–Friday 8:00 AM – 6:00 PM, Saturday 9:00 AM – 3:00 PM (Central). Closed Sunday.

Email — best for quotes and non-urgent questions

info@terrabytepc.com
We aim to reply to every email within one business day.

Book a repair or request a quote

Use the booking form on our contact page →
Tell us the device and the symptoms and we will come back to you with next steps.

In person

33105 Forest W St Unit D1, Magnolia, TX 77354 Opening Soon
Our storefront is not open to walk-ins yet. Until it is, we handle everything by pickup, drop-off, and remote support across Magnolia, Tomball, Conroe, The Woodlands, and Spring.

What happens after you contact us

We confirm your request, agree on how the device reaches us, and diagnose the fault. You get a quote before any billable work starts — we do not begin a repair you have not approved.

Our diagnostic fee is credited back in full against any repair you approve, so a diagnosis you decide not to act on is the only thing you would pay for on its own.

Helping us help you faster

When you get in touch, having these ready shortens the turnaround considerably:

  • The make and model of the device, and roughly how old it is
  • What the symptoms are, and when they started
  • Any error messages, word for word or as a photo
  • Whether the device still powers on, and whether anything was spilled or dropped
  • Whether you have a current backup of your files

If your data matters to you, please back it up before handing over any device. We take real care with customer data, but no repair shop can guarantee recovery from failing hardware.

Managed IT clients

Businesses on a Managed IT agreement have support terms, response targets, and escalation paths defined in that agreement, which take precedence over the general guidance on this page. Use your usual support channel, or call the number above if you cannot reach it.